Questions, answered.

Qomo is a curated marketplace for premium designer pieces at a better-than-retail price. You pay a ⃃19 access fee to take your place in line and see your live price - always lower than retail. When it’s your turn, you have 60 seconds to buy it at that price.

Every Qomo price starts at the public retail price and only moves down. A portion of each ⃃19 access fee is applied to lower the price for the next person in line - so the more people take part, the lower it goes. Your price is fixed the moment it’s your turn, and it’s always below retail.

We list a small, tightly curated set of sought-after designer pieces. Every item is brand-new and authentic: once your sale closes, your piece is sourced directly from the brand or an authorized retailer and shipped in its original packaging. Nothing is warehoused or pre-owned.

It’s an access fee. It secures your place in line, reveals your live price, and gives you a 60-second window to decide. It’s non-refundable - you receive that access the moment your price is shown - with limited exceptions: for example, if an item sells out before your turn (so you never get a price) or we can’t source what you bought, we refund it in full.

Just two things: the ⃃19 access fee and, if you buy, your live price. No hidden charges. Everything is shown and charged in UAE Dirhams (AED). Prefer US Dollars? Switch anytime from the currency picker in your profile menu. For deliveries to Lebanon, customs or import duties may apply - these are set by the authorities, not by Qomo.

You’ll see your live price and have 60 seconds to Buy or Skip. Choose Buy and we hold that price for you for 5 minutes to complete checkout. Skip - or let the timer run out - and your turn passes to the next person.

No. While it’s your turn, that price is yours alone - no one else can see it or take it. It’s locked to you for your full 60 seconds.

If there’s still stock, nothing changes - the line moves to the next available piece and you keep your live price. Only if the whole drop sells out before your turn - so you never get a price - do we refund your access fee in full. You’re never charged for a piece you couldn’t buy.

Your turn simply passes to the next person and you’ll see “Your turn passed.” The ⃃19 access fee isn’t refunded, as it paid for your place in line and your price - not a guaranteed purchase.

Yes - you can cancel any time during the 5-minute checkout window before you complete payment, and your reserved price is released to the next person. The ⃃19 access fee remains non-refundable. After delivery, our 14-day return policy applies.

All major credit and debit cards, processed securely by Stripe. We never see or store your full card details - Stripe handles that, and payments are encrypted.

We ship across the United Arab Emirates and Lebanon. Standard delivery is free within the UAE. Deliveries to Lebanon carry a delivery fee, plus any customs or import duties.

Typically 3–7 business days within the UAE. Delivery to Lebanon takes 3–5 working days with Express Shipping or 10–14 working days with Standard Shipping. You’ll get a tracking link by email as soon as your order ships.

Yes - you have 14 days from delivery to return an item that’s unused and in its original packaging, with all tags and authenticity materials intact. Email support@qomo.me and we’ll reply with courier and packing instructions - return shipping is on us. Once we receive and inspect the item, we’ll refund the amount you paid. (The ⃃19 access fee is non-refundable.)

Tell us within 14 days of delivery at support@qomo.me and we’ll make it right - repair, replacement, or refund - and we’ll cover the return shipping in that case.

Anyone aged 18 or over, located in the UAE or Lebanon, with a valid payment method.

Sign in and go to Your orders - every purchase appears there with its status and total.

Email support@qomo.me and we’ll reply within one business day.