Terms & Conditions

1. Who we are and what these Terms cover

1.1 These Terms & Conditions (“Terms”) form a binding agreement between you and Qomo L.L.C-FZ (“Qomo”, “we”, “us”, “our”), a free-zone company registered in the Meydan Free Zone, Dubai, United Arab Emirates (trade licence no. 2532689.01), with registered office at Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. They govern your access to and use of qomo.me, our applications, and all related services (together, the “Platform” or “Service”).

1.2 By creating an account, securing a Queue Position, paying the Access Fee, or otherwise using the Service, you accept these Terms, together with our Privacy Policy (including its section on cookies), which is incorporated into these Terms by reference. If you do not agree to these Terms, you must not use the Service.

1.3 We may update these Terms in accordance with clause 23. The version in force is the one published on the Platform at the time you use the Service.

2. Definitions

In these Terms:

• Account means your registered profile on the Platform.
• Access Fee means the fee of US$5.00 payable to access your Live Price and secure your Queue Position, as described in clause 5.
• Content means all text, design, graphics, software, data, and other materials made available on or through the Platform.
• Drop means a time-limited release of a specific Product on the Platform, in a defined quantity.
• Live Price means the personal, transaction-specific price shown to you when it is your turn in the Queue. The Live Price is always lower than the Opening Price, is shown only to you, is valid only during your Purchase Window, and is determined on a fixed, rules-based basis (never at random).
• Opening Price means the public retail price of a Product displayed when a Drop opens, visible to all visitors.
• Product means an item made available for sale through a Drop.
• Purchase means your binding election to buy a Product at your Live Price within your Purchase Window.
• Purchase Window means the period of sixty (60) seconds, beginning when your Live Price is shown, during which you may complete a Purchase at that Live Price.
• Queue and Queue Position mean, respectively, the ordered line of Users who have secured access to a Drop by paying the Access Fee, and your place within it, which determines when your Live Price is shown to you.
• User, you, and your mean any natural person who accesses or uses the Platform.

3. Eligibility, accounts, and your responsibilities

3.1 To use the Service you must be at least eighteen (18) years old and have the legal capacity to enter into a binding contract. The Service is offered to Users located in the United Arab Emirates and Lebanon. You must not access the Service from, or request delivery to, any other jurisdiction without our prior written agreement.

3.2 You must provide accurate and current information, keep your login credentials confidential, and you are responsible for all activity that occurs under your Account. You must notify us promptly of any unauthorised use of your Account.

3.3 You may hold one Account only. You must not share, sell, or transfer your Account, or create or operate multiple, automated, or synthetic accounts.

3.4 You confirm that you are not subject to any applicable sanctions or denied-party list, and that you will use the Service only for lawful, personal, non-commercial purposes.

4. How Qomo works

4.1 A Drop opens at the Opening (retail) Price. You pay the Access Fee to access your Live Price and secure your Queue Position. When it is your turn, your Live Price - always below the Opening Price - is shown to you, and you have sixty (60) seconds to complete a Purchase. If you do not complete a Purchase within your Purchase Window, the offer lapses and the opportunity passes to the next User in the Queue.

4.2 The Service is not a game of chance. Every User who pays the Access Fee is guaranteed to be shown a Live Price below the Opening Price. There is no prize, draw, stake, or random element, and no possibility of paying the Access Fee and receiving nothing in return. The Service is not a lottery, raffle, sweepstake, competition, or game of chance, and must not be described or treated as such.

4.3 Live Prices are produced by a fixed, rules-based system. A defined portion of each Access Fee is applied by Qomo to reduce the Live Price shown to subsequent Users of the same Drop; the remainder is retained by Qomo as service revenue. The principle is disclosed here; the precise rates and methods are proprietary and confidential to Qomo (clause 12).

4.4 We guarantee only that your Live Price is lower than the Opening Price. The amount of any reduction depends on Queue activity and is fixed at the moment your Live Price is shown to you.

5. The Access Fee

5.1 The Access Fee of US$5.00 is the price of a service: computing and revealing your Live Price and reserving your Queue Position. You receive that service at the moment your Live Price is shown to you. The Access Fee is charged when you secure your Queue Position. It is separate from, and in addition to, the Live Price payable on a Purchase, and is not a deposit on, or part-payment for, any Product.

5.2 The Access Fee is non-refundable, except that we will refund it in full where: (a) a Drop sells out before your Queue Position is reached, so that you never receive access to a Live Price; (b) we are unable to source a Product you have purchased (clause 8.4); or (c) a refund is required by mandatory applicable law.

6. Orders, contract formation, and pricing

6.1 Completing a Purchase within your Purchase Window constitutes a binding offer by you to buy the Product at your Live Price. A contract of sale is formed only when we send you a written order confirmation. Until then, we may decline or cancel the order in accordance with clause 7.

6.2 All amounts - the Opening Price, the Live Price, and the Access Fee - are quoted and charged in United States Dollars (USD). Any currency-conversion or foreign-transaction fees charged by your bank or card issuer are your responsibility.

6.3 Prices are exclusive of VAT, customs duties, and import charges that may apply to cross-border delivery. Where such charges apply, they are your responsibility and may be collected from you on delivery. You are the importer of record for cross-border shipments unless we expressly state otherwise.

6.4 Despite our reasonable efforts, a price or Product detail may occasionally be incorrect. We are not obliged to honour any Opening Price, Live Price, or order that contains a manifest or systemic error (for example, a technical fault producing a near-zero or plainly mistaken price), and we may cancel and fully refund any affected transaction, even after order confirmation, without further liability to you.

7. Our rights in respect of Drops, orders, and Accounts

7.1 To protect the integrity and security of the Platform and its Users, we may, acting reasonably and without liability beyond any refund expressly due under these Terms:

(a) refuse, suspend, limit, delay, void, or cancel any unlock, Queue Position, Drop, order, or Account, including where we reasonably suspect fraud, abuse, manipulation, error, breach of these Terms, or risk to the Platform or other Users;

(b) modify, pause, reschedule, or withdraw a Drop, its quantity, or its pricing logic at any time before a contract of sale is formed;

(c) suspend or terminate your access immediately for breach of these Terms, suspected unlawful activity, or where required to comply with law; and

(d) withhold, reverse, or recover Access Fees, refunds, or other amounts obtained through conduct prohibited under clause 11, and set off such amounts against sums we owe you.

7.2 Where we cancel a transaction before a contract of sale is formed, your sole remedy is a refund of the amounts you paid in respect of that transaction.

8. Authenticity, sourcing, delivery, and risk

8.1 All Products are authentic and new, and are sourced from brands and/or authorised resellers. We do not knowingly sell counterfeit goods.

8.2 We operate a sourcing model and do not hold inventory; a Product may be sourced after your Purchase.

8.3 Delivery within the United Arab Emirates is free of delivery charges. Deliveries to Lebanon carry a delivery fee and may be subject to customs or import duties. Delivery time-frames shown are estimates only and are not guaranteed; we are not liable for delays caused by couriers or customs.

8.4 If, despite our reasonable efforts, we are unable to source a Product you have purchased, we will notify you and refund in full all amounts you paid for it, including the Access Fee. That refund is your sole and exclusive remedy, and we shall have no further liability in respect of that order.

8.5 Risk in a Product passes to you on delivery to the address you provide; title passes on receipt of payment in full. You are responsible for providing a correct and complete delivery address.

9. Returns, cancellation, faulty products, and your consumer rights

9.1 Right to return.You may return an eligible Product within fourteen (14) days of delivery, provided it is unused and in its original condition with all tags, packaging, dust bag, and authenticity materials intact. On a valid return we will refund the Live Price paid. The Access Fee, being the price of a service already provided, is not refunded on a discretionary return. Return shipping for a discretionary return is the customer’s responsibility.

9.2 Faulty or misdescribed Products. If a Product is faulty, damaged on arrival, or materially not as described, please notify us within fourteen (14) days of delivery. We will, at our option and in line with your statutory rights, repair, replace, or refund the Product, and we will bear the cost of return in such cases.

9.3 Cancellation before dispatch.You may request cancellation of an order before it is dispatched; if we are able to cancel, we will refund the Live Price paid. Once a Product has been dispatched, the return provisions in clauses 9.1–9.2 apply.

9.4 Exclusions. Products returned damaged through misuse, incomplete, or outside this policy may be refused or subject to a reasonable deduction reflecting any loss of value.

9.5 Mandatory consumer rights. Nothing in these Terms excludes or limits any rights you have that cannot be waived under the UAE Consumer Protection Law (Federal Law No. 15 of 2020) and its Implementing Regulations or, for consumers in Lebanon, the Lebanese Consumer Protection Law No. 659/2005. Where these Terms conflict with such rights, those rights prevail to the minimum extent necessary.

10. Payments, chargebacks, and fraud

10.1 Payments are processed by our payment provider, Stripe, and your use of that service is subject to Stripe’s terms. We do not store full payment card numbers.

10.2 You warrant that you are authorised to use the payment method you provide and that the payment information you give us is accurate.

10.3 If you believe a charge is incorrect, you agree to contact us first so that we can resolve it. Initiating a chargeback or payment dispute that is fraudulent or in breach of these Terms is itself a breach. In such cases we may suspend or close your Account, decline to provide further service, reverse any associated benefit, recover the disputed amount together with our reasonable administrative and recovery costs, and contest the chargeback with evidence of your acceptance of these Terms.

10.4 We may carry out identity, fraud, sanctions, and anti-money-laundering checks, and may hold, decline, or reverse transactions while doing so.

11. Acceptable use and anti-manipulation

11.1 You must not, and must not attempt to: use bots, scripts, automation, or multiple or synthetic accounts to obtain an advantage in the Queue or otherwise manipulate the Service; probe, reverse-engineer, or circumvent the Queue or pricing logic; exploit faults or pricing errors; scrape, harvest, or republish Platform data; resell or commercially exploit access or Products; interfere with the operation or security of the Platform; impersonate any person; or use the Service unlawfully or to facilitate any unlawful purpose.

11.2 Breach of this clause entitles us to exercise any right under clause 7, including voiding affected transactions, forfeiting Access Fees, closing your Account, and pursuing damages, injunctive relief, and our costs. Transactions obtained through prohibited conduct are void.

12. Intellectual property and confidentiality

12.1 The Platform, the Qomo name and logo, and all Content are owned by or licensed to Qomo and are protected by applicable laws. Third-party brand names and trademarks remain the property of their respective owners; their appearance on the Platform does not imply endorsement, sponsorship, or partnership unless we state otherwise in writing.

12.2 We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for your personal, non-commercial purposes. All rights not expressly granted are reserved.

12.3 Our pricing and Queue logic, algorithms, and underlying methods are confidential trade secrets of Qomo. You must not reverse-engineer, decompile, derive, reproduce, or publicly reconstruct them, nor use them to develop or operate a competing service.

12.4 If you provide us with ideas or feedback, you grant us a perpetual, worldwide, royalty-free, irrevocable licence to use them without any obligation or compensation to you.

13. Promotions, referrals, and the waitlist

13.1 We may operate a waitlist and may from time to time offer promotions, referral rewards, or similar benefits. Each such offer may carry its own additional terms, which form part of these Terms while the offer is live.

13.2 Unless stated otherwise, promotional benefits and referral rewards have no cash value, are non-transferable, and cannot be combined. We may vary, suspend, or withdraw any promotion or referral programme, and may withhold or revoke benefits where we reasonably suspect abuse, ineligibility, or breach of these Terms.

14. Communications and notices

14.1 You consent to receive service and transactional communications (such as order confirmations and account notices) by email or within the Platform. Marketing communications are sent only with your consent, and you may withdraw that consent at any time. Electronic communications satisfy any legal requirement that communications be in writing.

14.2 We may give you notice via the Platform or to the email address linked to your Account; such notice is deemed received when sent. You may give us notice at support@qomo.me.

15. Disclaimers

15.1 To the maximum extent permitted by law, the Service and all Products are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including any implied warranty of satisfactory quality, fitness for a particular purpose, availability, or uninterrupted or error-free operation, and without any warranty that a particular Live Price, saving, Drop, or Product will be available.

15.2 We are not responsible for any delay, failure, or loss caused by matters outside our reasonable control, including Queue timing, network or device issues, payment-provider issues, courier delays, or supplier failures.

16. Limitation of liability

16.1 Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by our negligence, or your mandatory consumer rights.

16.2 Subject to clause 16.1, to the maximum extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential, or punitive loss, or for any loss of profit, opportunity, data, or goodwill; and (b) our total aggregate liability arising out of or in connection with the Service or any Product is limited to the greater of (i) the total amount you paid to Qomo in the three (3) months before the event giving rise to the claim, or (ii) US$100.

16.3 Each part of this clause operates separately. If any part is held unenforceable, the remaining parts continue to apply.

17. Indemnity

17.1 You agree to defend, indemnify, and hold harmless Qomo and its officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, fines, and reasonable costs (including legal fees) arising out of or in connection with: your use or misuse of the Service; your breach of these Terms or of any applicable law or third-party right; your content or communications; any chargeback you initiate in breach of these Terms; or any conduct prohibited under clause 11.

18. Suspension, termination, and survival

18.1 You may close your Account at any time. We may suspend or terminate your access in accordance with clause 7.

18.2 On termination, your licence to use the Platform ends. Clauses that by their nature are intended to survive - including clauses 5 (as to fees already due), 6.4, 7, 10, 11, 12, 15, 16, 17, 19, 21, and 22 - continue in effect.

19. Force majeure

19.1 We are not liable for any failure or delay in performing our obligations caused by events beyond our reasonable control, including acts of God, war, civil unrest, government action, sanctions, strikes, outages, supplier or courier failure, epidemic or pandemic, or failure of the internet or payment networks.

20. Complaints

20.1 If you have a complaint, please contact us at support@qomo.meand we will acknowledge it promptly and work in good faith to resolve it. Consumers in the United Arab Emirates may also refer a complaint to the competent consumer-protection authority (including the UAE Ministry of Economy and Dubai’s Department of Economy and Tourism); consumers in Lebanon may refer a complaint to the competent Lebanese authority.

21. Governing law and dispute resolution

21.1 These Terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes), are governed by the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates.

21.2 Before commencing formal proceedings, you agree to contact us and attempt in good faith to resolve any dispute informally.

21.3 Any dispute that is not resolved informally shall be finally settled by arbitration administered by the Dubai International Arbitration Centre (DIAC) in accordance with its Rules, which Rules are deemed incorporated by reference into this clause. The seat of arbitration shall be Dubai, the United Arab Emirates; the language shall be English; and the tribunal shall consist of one arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

21.4 Nothing in this clause prevents us from seeking injunctive or other urgent relief from a court of competent jurisdiction, or affects the mandatory rights of consumers in Lebanon to bring proceedings before their local courts.

22. General

22.1 We may assign or transfer these Terms, including in connection with a sale or reorganisation of our business; you may not assign your rights without our prior written consent.

22.2 These Terms, together with the policies they incorporate, constitute the entire agreement between you and Qomo in relation to their subject matter.

22.3 Our failure to enforce any right is not a waiver of it.

22.4 If any provision of these Terms is held to be unenforceable, the remaining provisions continue in full effect, and the provision concerned applies to the maximum extent permitted by law.

22.5 No person other than you and Qomo has any right to enforce these Terms.

22.6 These Terms are written in English; any translation is provided for convenience only and the English version prevails.

23. Changes to these Terms

23.1 We may update these Terms from time to time. We will notify you of material changes via the Platform or by email, together with the new effective date. Your continued use of the Service after the changes take effect constitutes your acceptance of them. If you do not accept a change, you must stop using the Service and close your Account.

24. Contact

Qomo L.L.C-FZ · Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates · support@qomo.me